Terms & Conditions – Amelie Design LLP

The Following “terms and conditions” shall apply to all the products supplied by Amelie Design LLP, hereinafter known as “The Company”.

Returns Policy

We want you to be delighted with your purchase, however, if you change your mind about your purchase; please return the unused goods to us with your receipt/email confirmation, in its original packaging, within 14 days and The Company will, upon inspection of the returned product, offer a refund or exchange. This will not apply to any bespoke or made to order products; these cannot be returned or cancelled once put into production. The cost to return a purchase is not the company’s responsibility and must be paid for by the returnee. If an order needs to be cancelled, you will have 12 hours, from receiving the order confirmation, to do so.

Warranties

Whilst The Company will be fair and reasonable and all products are supplied in good faith and are believed to be suitable for their intended use, no conditions or warranties are made or implied as to the quality or life expectancy of the products beyond a 12 month period. If you need any after sales information please call 01384 671850.

Delivery

As the Three Tier Planters are The Company’s launch products we cannot offer next day delivery, yet! All items are made in small batches as the orders come through to us. Exhibition items are aimed to be delivered 2 days after the end of show date. Further items are aimed to be delivered within 2-3 weeks. We do of course make every effort possible to ensure that your order will arrive within the delivery timescale shown, unfortunately on rare occasions this may not be possible. If your order is late please contact us immediately via phone or email or the company’s website.

Goods in Transit

Notification of all damaged and/or missing goods must be received, via phone or email, by the company witin 24 hours from receipt of goods. The company will not be held responsible for any circumstantial of consequential loss due to damaged goods or late deliveries. Contact the company with a full description and photographs of the fault and/or damage, provided you notify us within the 24 hours from receipt we will be able to help.

Title of Goods

Title to all goods supplied by the company shall remain with the company until payment has been made in full including any vat. The company reserves the right to recover such goods from the customer of from whosoever is holding the goods until full payment has been received.

Prices

All retail prices inc vat, the company reserves the right to alter without prior notice being given

Payment

Payment is accepted by debit or credit card only. The Company reserves the right to change these terms and conditions from time to time and you should look through them as often as necessary.

These terms and conditions do not affect your legal rights.